At AlPlay Recreation, we strive to deliver high-quality online services that meet your expectations and provide value for your investment. However, due to the nature of virtual offerings, our refund policy is designed to ensure fairness and clarity for both parties.
Non-Refundable Services
All completed or ongoing sessions are non-refundable. This includes, but is not limited to, live virtual classes, workshops, retreats, and games that have already been accessed or started.
Cancellations and Rescheduling
If you are unable to attend a session, please inform us at least 48 hours in advance to explore rescheduling options. Subject to availability, we may allow you to attend a similar session or transfer your booking to a future date.
Prepaid Packages and Credits
For prepaid packages or credits, unused portions may be eligible for transfer to another service or session. Requests for transfers must be submitted within 30 days of purchase and will be evaluated on a case-by-case basis.
Technical Issues
If you experience technical difficulties that prevent you from participating in a session, please contact our support team immediately. We will work with you to reschedule or provide an alternative solution.
Commitment to Satisfaction
We value your trust and satisfaction. While refunds are not available, we are committed to resolving any concerns promptly and professionally. Please reach out to us at [support email] with any questions or issues, and we will do our best to ensure a positive outcome.
Thank you for choosing AlPlay Recreation. We appreciate your understanding and look forward to helping you enjoy enriching and enjoyable recreational experiences.